Privacy Policy

This Privacy Policy describes how Pruvest Inc, operating as BizHub GY ("BizHub", "we", "our", "us"), collects, uses, shares and protects information when you use the BizHub GY platform at bizhubgy.com and the WhatsApp business assistant we operate.

BizHub GY is a business operations platform for Guyanese SMEs — we aggregate procurement leads, store compliance documents, generate invoices, and help submit government service requests. To do these things well, we collect certain information about you and your business. This policy explains what we collect, why, who we share it with, and how you can control it.

1. Information we collect

Information you give us

• Account information — your name, email address, password (hashed), phone number, profile picture, language and timezone.
• Business profile — your company name, TIN, registered address, business phone, business email, website, logo and other operational details you choose to add.
• Vault documents — files you upload (e.g. TIN certificate, NIS records, GRA filings, contracts). Vault files are encrypted at rest. Only you can view their contents — even our team cannot open them without your explicit permission.
• Invoicing and service data — invoices, estimates, receipts, client contact details you enter, service requests you submit, and any notes you write.
• WhatsApp number and consent records — if you opt in to WhatsApp messaging, the verified phone number, the date and IP address of your opt-in, and a record of opt-outs.
• Conversation history with our assistant — messages you send to the BizHub WhatsApp assistant and our responses, stored so the assistant can maintain context across messages.
• Support correspondence — messages you send to support@bizhubgy.com or admin@bizhubgy.com.

Information collected automatically

• Diagnostic data — server logs (IP address, request method, response status, user agent) retained briefly for security monitoring and debugging.
• Notification delivery records — whether email / push / WhatsApp messages we sent you were delivered, read, or failed. Used to honour your communication preferences and stop sending what isn't reaching you.
• Local storage — we store your authentication session and minor preferences in your browser's local storage. We do not use third-party advertising or analytics cookies.

Information from third parties

• Procurement / tender notices — we scrape four public Guyanese sources (eProcure, Local Content Secretariat, Guyana Chronicle, Kaieteur News) for tender opportunities. These are public business notices, not personal data about you.
• Google sign-in — if you sign in with Google, we receive your name, email and profile picture from Google. We do not access any other Google data.

2. How we use your information

We use the information we collect to:

• Provide the BizHub GY platform — show you leads matching your sectors, store your Vault documents, generate invoices, process service requests.
• Send notifications you've enabled (email digests, push alerts, WhatsApp lead alerts).
• Respond to messages you send to our WhatsApp assistant, including looking up your own account data on your behalf.
• Process payments and maintain accurate billing records.
• Provide customer support and respond to enquiries.
• Comply with legal obligations and protect against fraud or abuse.
• Improve the platform based on aggregate usage patterns. We do not sell or rent your data, and we do not show third-party advertising.

3. AI assistant and your data

Our WhatsApp assistant is powered by Anthropic's Claude. When you message the assistant, your message is sent to Anthropic's API for processing, along with relevant context (your name, plan, and any account data the assistant fetches to answer your question — for example, your recent leads if you ask "what leads do I have"). Anthropic does not use Business API requests to train their models.

The assistant can read your data but cannot share it with other users. It will never reveal Vault file contents — only titles and categories. Some questions trigger a web search via Tavily; only the search query is sent to Tavily, never your personal information.

4. Who we share information with

We share information only with the following categories of recipients and only as needed to operate the platform:

• Service providers we contract with to run BizHub:
  • Supabase — database hosting, file storage, authentication
  • Vercel — frontend hosting at bizhubgy.com
  • Railway — backend API hosting
  • Resend — transactional email delivery
  • Anthropic — AI assistant responses (Claude API)
  • Tavily — web search results used by the assistant
  • Meta / WhatsApp — message delivery via the WhatsApp Business Platform
  • Google — if you sign in with Google
  • Stripe — when payment processing is enabled, for subscription billing
• Government agencies — when you submit a service request (e.g. NIS Compliance, GRA filings, company registration), we transmit the documents you provided to the relevant Guyanese government agency on your behalf, with your consent at submission time.
• Law enforcement and legal authorities — when required by Guyanese law, court order, or to defend our rights, prevent fraud, or protect the safety of users.

We do not sell your personal information. We do not share your data with advertisers or data brokers.

5. Your rights and choices

You have the following rights regarding your personal information:

• Access — view the personal data we hold about you. Most of it is visible directly in your account at bizhubgy.com.
• Correction — update or correct inaccurate information via your account settings.
• Deletion — request deletion of your account and associated data. See our Data Deletion Instructions for the process.
• Export — request a machine-readable copy of your data by emailing support@bizhubgy.com.
• Opt out of WhatsApp — reply STOP to any of our WhatsApp messages, or toggle WhatsApp off in Account → Notifications. Opt-outs take effect immediately.
• Opt out of email — toggle Email off in Account → Notifications, or use the unsubscribe link in any non-transactional email we send.
• Withdraw consent — for any processing we do based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data retention

We retain personal data for as long as your account is active, plus a reasonable period afterwards as required for our legitimate business purposes (e.g. tax records, dispute resolution, fraud prevention) or as required by applicable law.

• Active account data — retained while your account is open.
• Account deletion — most data deleted within 30 days of your request. See Data Deletion Instructions.
• Invoices and financial records — retained for 7 years to satisfy Guyanese tax record-keeping requirements, even after account deletion.
• WhatsApp conversation history — retained while WhatsApp is enabled on your account; deleted on opt-out unless needed for an open support ticket.
• Server logs — retained for up to 90 days for security and debugging.

7. Security

We use industry-standard technical and organisational measures to protect your information, including encryption in transit (HTTPS) and at rest, hashed passwords, restricted internal access, and audit logging. Vault file contents are encrypted such that even our staff cannot access them without your explicit permission. No method of transmission or storage is 100% secure, but we work hard to protect your information.

8. International transfers

BizHub GY is operated from Guyana. Our service providers (Supabase, Vercel, Railway, Anthropic, Resend, Meta, Google, Stripe, Tavily) may store and process data in the United States or other countries. We select providers who maintain appropriate safeguards for international data transfers.

9. Children

BizHub GY is a business platform intended for users 18 years and older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us at support@bizhubgy.com and we will delete it. See our Terms of Service for more on eligibility requirements.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or in-app notification. Continued use of the platform after an update constitutes acceptance of the revised policy.

11. Contact

Questions, requests, or complaints about how we handle your data? Reach us at:

• Email: support@bizhubgy.com
• Privacy / data requests: support@bizhubgy.com
• Postal: Pruvest Inc, 2201 Layou Street, North Ruimveldt, Georgetown, Region 4, Guyana